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Behind the Scenes with Caroline Tait, Claims Manager

Behind the Scenes with Caroline Tait, Claim Manager

Image: Caroline Tait, Claim Manager

With over three decades of experience in the legal and insurance sectors, Claims Manager, Caroline Tait, brings a wealth of knowledge and a unique perspective to her role at Westcor.

Day-to-day

As our dedicated claims specialist, Caroline is responsible for handling all incoming claims from the policies underwritten by Westcor. Her extensive legal background and experience in litigation has proven to be a key asset, allowing her to provide insightful guidance and proactive solutions at every stage of the claims process, whilst balancing the interests of both the insured and the insurer.

When a claim arises, Caroline will investigate the circumstances, assess the validity, and determine the appropriate course of action. One of the more challenging aspects of Caroline’s role is considering the complex circumstances that are often associated with title insurance claims and the application of legal precedents.  

From liaising with insurers to coordinating legal proceedings, Caroline ensures that every claim is handled with the utmost care and attention to detail, in the most effective and efficient way.

Proactivity in the claims industry is key to delivering a service that not only meets but exceeds policyholder expectations. Caroline’s skills in managing the entirety of a claim aids in expediting the whole process. In a recent case, Caroline negotiated and settled within just 14 days. This multi-million pound policy protected both the policyholder and the insurer from excessive cost exposure, just one example among many, and she is often praised by policyholders for her concise and transparent guidance.

Experience and skills are understandably vital in such a high-pressure role, but what cannot be understated is the importance of personable guidance. Caroline has an engaging nature that instils both trust and confidence, whilst remaining a sensible, and sensitive guide through the claims journey for all involved.

Why Westcor?

During Caroline’s extensive career, she has held roles in loss adjusting, brokering and the legal profession. Having exposure to these different areas has given her the expertise to understand not only how policies work, but how they respond to claims.   After 15 years working in a management leadership role in a law firm which involved less time actively working cases and more time overseeing people, she felt it was time to return to what she enjoyed most.

“The opportunity at Westcor arose and the stars aligned for me.  This client-facing role lets me use my knowledge and experience to help people understand the intricacies of claims and to navigate policies and claims processes.  I have joined a team with some of the most highly skilled underwriters in the industry and the ability to collaborate with them really appealed in terms of creating a culture of continuous improvement. ”

Caroline’s approach to internal collaboration and continual learning has enhanced the skills and expertise of our team. Ben Baker, Chief Underwriting Officer says, “Caroline is always willing to help when we are looking for a claims perspective to inform our underwriting processes. That teamwork and helpfulness is vital to ensure that we are seeing the full picture for our policies.”

Not only is Caroline a dedicated Claims Manager, but beyond her professional endeavours, she is a passionate equestrian and animal lover. When she’s not immersed in the world of insurance claims, you can often find her spending time with her horses and dogs or chauffeuring her daughter to compete in equestrian events.

In an industry that is constantly evolving, Caroline’s expertise, professionalism and client service remains a constant, delivering exceptional management with every claim she handles.

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